Front Desk & Admin Support – Probation Services

Allscreens Nationwide Ltd; Canterbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

Probation Service in Canterbury seeks an administrative role within the PS Directorate of HMPPS to provide first point of contact for visitors and callers, and to undertake a range of office-based administrative tasks.

The post holder will work collaboratively with team members to support multiple functions, arrange mail, meetings, room bookings, and event registrations, while maintaining confidentiality and safeguarding standards.

Qualifications

• First point of contact for Probation Service and visitors, face-to-face and via telephone/email.
• Greet visitors professionally, log arrivals/departures, issue passes and security fobs as needed.
• Diffuse potentially violent situations with tact; escalate safeguarding/risk issues as required.
• Manage building logistics: mail, PPE, stationery, room bookings, events.
• Support health and safety and security, act as Fire Warden/First Aider when needed.
• Maintain logs of faults, coordinate maintenance and contractor access.

Responsibilities

• Provide confidential and high-level admin support to operational teams.
• Process and update computer-based and manual filing systems.
• Use a range of software to produce documentation and correspondence.
• Access databases for information and input data as required.
• Scan and archive sensitive information.
• Support coverage during periods of absence with training provided.

Skills

Reception duties

Administrative support

Health and safety

Security awareness

Customer service

Delius

Microsoft Office

Tools

Delius

Microsoft Office

Job description

Probation Service in Canterbury seeks an administrative role within the PS Directorate of HMPPS to provide first point of contact for visitors and callers, and to undertake a range of office-based administrative tasks.

The post holder will work collaboratively with team members to support multiple functions, arrange mail, meetings, room bookings, and event registrations, while maintaining confidentiality and safeguarding standards.