Front Desk & Administration Officer – Probation Services

Allscreens Nationwide Ltd; Burnley; On-site; GBP 21,000 - 25,000; Full time

Job summary

HMPPS Probation Service in Burnley area is seeking an administrative professional to act as the first point of contact for visitors and callers, handling reception duties and a range of office-based tasks in line with service policies.

You will support multiple teams within the Probation Service, manage mail, bookings, security passes, and maintain health and safety practices, while handling confidential information with integrity in a busy environment.

Qualifications

• GCSE A*-C including Maths and English (and Welsh where applicable) or proven equivalent.
• Proven ICT proficiency across Microsoft Office applications.
• Experience in reception/frontline administrative support.
• Ability to work in high-pressure environments and handle confidential information.

Responsibilities

• Be first point of contact for Probation Service and greet people professionally face to face and via telephone/email, logging arrivals and departures, issuing visitor passes and security fobs as necessary.
• Manage all mail, PPE and office stationery, meeting room equipment, deliveries, and bookings for rooms, hot desks and car parking.
• Support health and safety and security, act as key holder, monitor CCTV, test alarms, and assist evacuations and risk assessments when trained.
• Provide confidential, high-level administrative support to operational teams, including filing, scanning, archiving, and data input.
• Escalate issues through appropriate channels, keep maintenance logs, and assist in coordinating contractor access where required.

Skills

Reception duties

ICT skills

Verbal & written communication

Customer relations

Education

GCSE A*-C including Maths and English

Tools

Microsoft Office

Job description

HMPPS Probation Service in Burnley area is seeking an administrative professional to act as the first point of contact for visitors and callers, handling reception duties and a range of office-based tasks in line with service policies.

You will support multiple teams within the Probation Service, manage mail, bookings, security passes, and maintain health and safety practices, while handling confidential information with integrity in a busy environment.