Front Desk & Admin Specialist — General Practice

The Methodist Church in Britain; Sunderland; Sur place; GBP 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Tools, training and personal support

Training sessions to keep skills up to

Regular appraisal and team meetings

Résumé du poste

The Methodist Church in Britain is seeking a reception and administration assistant for a medium-sized general practice serving around 7,500 patients in Sunderland. You will be the first point of contact for patients, handling appointment requests, repeat prescriptions and record updates, by phone and in person, and covering various reception duties.

This full- or part-time role requires GCSEs in English and Maths, excellent communication, IT skills and a polite telephone manner.

Qualifications

• GCSE grade C or equivalent in English and Maths is essential.
• Proven ability to communicate clearly, both written and spoken.
• Experience of working with the general public is desirable.

Responsabilités

• Act as first point of contact for patients, handling enquiries courteously and efficiently.
• Receive patients, direct them to the right service or healthcare professional, and assist the practice team.
• Process appointment requests, including same-day and future appointments and visit requests, by phone and in person.
• Register new patients and enter data on medical records.
• Process repeat prescription requests in line with practice guidelines.
• Hand completed repeat prescriptions to patients and check names and addresses.
• Process change of address details on the computer and in medical records.
• Pull and file notes, file post in medical records and photocopy as requested.
• Cover all reception positions as necessary.
• Use the telephone and bleep system during and after hours.
• Apply practice policies and CQC guidelines and take part in audit where appropriate.
• Follow the safeguarding protocol, treat patients and visitors with dignity, and report feedback to the Practice Management Team

Connaissances

Communication

IT skills

Telephone etiquette

Time management

Problem solving

Interpersonal skills

Formation

GCSE English & Maths

Outils

EMIS

Description du poste

The Methodist Church in Britain is seeking a reception and administration assistant for a medium-sized general practice serving around 7,500 patients in Sunderland. You will be the first point of contact for patients, handling appointment requests, repeat prescriptions and record updates, by phone and in person, and covering various reception duties.

This full- or part-time role requires GCSEs in English and Maths, excellent communication, IT skills and a polite telephone manner.