Front Desk & Admin Coordinator - Onsite

Sight Village; Birmingham; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

On-site parking

Fitness Centre access

Cycle to Work Scheme

Employee Assistance Programme

Education Support Helpline

Wellbeing programs

Free Tea/Coffee

Dining Room facilities

Flexible working arrangements

Job summary

Queen Alexandra Charity in Birmingham, Harborne, is seeking a Receptionist/Administrator to provide a professional front desk service and essential admin support. You will manage visitor sign-in, answer calls, assist safeguarding, and help maintain records and internal communications across the College.

Reporting to the Executive Assistant, you will contribute to a safe, confidential environment, support students and staff, and participate in events outside normal hours while upholding QAC

Qualifications

• GCSE English and Maths at Grade 4/C or above, or equivalent.
• Experience of working in a reception, administration, customer service or similar role.
• Excellent verbal and written communication skills, including a confident telephone manner.
• Good organisational and administrative skills, with confidence using Microsoft Office.
• Understanding of confidentiality, data protection and safeguarding importance.
• Ability to work effectively as part of a team and build positive relationships.

Responsibilities

• Providing a professional and effective Reception service as first point of contact.
• Managing visitor and contractor sign-in/out procedures with ID checks.
• Following safeguarding and security procedures and reporting concerns immediately.
• Escorting visitors and contractors across campus when required.
• Handling internal and external calls and directing queries appropriately.
• Maintaining the Charity's internal telephone list and contact details.
• Logging incidents in the 333 system and notifying relevant staff.
• Reporting and recording incidents, including emergencies, as required.
• Supporting students and volunteers with customer service and reception training.
• Covering events outside normal hours when needed, e.g., Parents' Evenings.
• Undertaking First Aid and Fire Marshal duties where applicable.
• Managing post deliveries and ensuring parcels are ready for collection.
• Keeping Reception areas safe, clean, and compliant with GDPR.
• Upholding QAC values and policies, and completing required training.

Skills

GCSE English and Maths

Reception experience

Verbal and written communication

Organisational skills

Confidentiality & data protection

Teamwork

Tools

Microsoft Office

Job description

Queen Alexandra Charity in Birmingham, Harborne, is seeking a Receptionist/Administrator to provide a professional front desk service and essential admin support. You will manage visitor sign-in, answer calls, assist safeguarding, and help maintain records and internal communications across the College.

Reporting to the Executive Assistant, you will contribute to a safe, confidential environment, support students and staff, and participate in events outside normal hours while upholding QAC