Receptionist

Via Westminster Drug Project; Cheltenham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Via Westminster Drug Project is seeking a friendly, professional Receptionist for our Cheltenham service. You will be the first point of contact for service users, professionals and visitors, ensuring a warm and efficient welcome.

As part of the admin team, you’ll handle calls, route inquiries and support scheduling to help the service run smoothly in a busy environment. A calm, organised approach and strong communication are essential.

Qualifications

• Friendly and professional demeanour with excellent communication.
• Strong interpersonal skills for diverse service users and stakeholders.
• Ability to manage competing priorities in a busy front-desk environment.

Responsibilities

• Provide a warm, professional welcome to all visitors and service users.
• Answer and route phone calls, manage inquiries and basic admin tasks.
• Support appointment scheduling and front-desk duties to keep the service running smoothly.
• Maintain a calm, organized reception area and assist the admin team as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Team player

Calm under pressure

Job description

Job Summary

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we’re looking for

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for a Receptionist for our Cheltenham service.

This is an important front-facing role where you’ll help create a welcoming, professional and positive experience for everyone who comes into contact with our service.

As the first face of the service, you’ll provide a warm and professional welcome to service users, professionals and other stakeholders. You’ll be an essential part of the administrative team, helping the service run smoothly and efficiently.

We’re looking for someone who is friendly, organised and professional, with excellent communication and interpersonal skills. You’ll be confident dealing with a wide range of people, able to manage competing priorities and committed to providing a high‑quality service.

You’ll enjoy working as part of a team, take pride in getting the details right and be comfortable working in a busy environment where every day can bring something different.

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: 2nd November at midnight

Salary: £26,618 per annum

Vacancy type: Permanent

Working hours: 34 hours per week (Mon, Tues, Thurs, Fri 9am - 5pm & Weds 1pm - 5pm)

Our service manager, is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. you can reach Sophie on

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