Friendly Hotel Receptionist | Flexible Hours & Perks

Marston's; Ebbsfleet; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

30% discount at pubs/restaurants/hotel

Reliable hours contract

£4.50 meal deal on shift

Flexible and part-time hours

Cheers Reward & Recognition platform

Health screening discounts

Long service awards

Gym discounts

24-hour GP helpline

Mortgage advice and support

Apprenticeship programmes

Friendly and lively atmosphere

Licensed Trade Charity support

Job summary

Marston’s Inns is looking for a Hotel Receptionist to join our team. You’ll be the voice and face of our pub-hotel, greeting guests, handling bookings, checking in and out, and delivering friendly service with a smile.

Whether you’re experienced or starting out, you’ll have the opportunity to learn system skills, support the team, and enjoy benefits like staff discounts and flexible hours.

Qualifications

• Proven system/computer skills or willingness to learn.
• Passionate about providing great customer service, including handling requests efficiently.
• Responsible for taking payments.
• Work closely with hotel and pub teams to meet standards.

Responsibilities

• Provide exceptional customer service from booking/check-in to check-out.
• Create a welcoming atmosphere for all guests and handle queries promptly.
• Collaborate with the wider team to ensure business standards are met.

Skills

System knowledge

Customer service

Payment handling

Team collaboration

Job description

Marston’s Inns is looking for a Hotel Receptionist to join our team. You’ll be the voice and face of our pub-hotel, greeting guests, handling bookings, checking in and out, and delivering friendly service with a smile.

Whether you’re experienced or starting out, you’ll have the opportunity to learn system skills, support the team, and enjoy benefits like staff discounts and flexible hours.