Hotel Receptionist

Marston's; Ebbsfleet; Sur place; GBP 20 000 - 24 000; Temps partiel

Avantages offerts par ce poste

30% discount at pubs/restaurants/hotel

Reliable hours contract

£4.50 meal deal on shift

Flexible and part-time hours

Cheers Reward & Recognition platform

Health screening discounts

Long service awards

Gym discounts

24-hour GP helpline

Mortgage advice and support

Apprenticeship programmes

Friendly and lively atmosphere

Licensed Trade Charity support

Résumé du poste

Marston’s Inns is looking for a Hotel Receptionist to join our team. You’ll be the voice and face of our pub-hotel, greeting guests, handling bookings, checking in and out, and delivering friendly service with a smile.

Whether you’re experienced or starting out, you’ll have the opportunity to learn system skills, support the team, and enjoy benefits like staff discounts and flexible hours.

Qualifications

• Proven system/computer skills or willingness to learn.
• Passionate about providing great customer service, including handling requests efficiently.
• Responsible for taking payments.
• Work closely with hotel and pub teams to meet standards.

Responsabilités

• Provide exceptional customer service from booking/check-in to check-out.
• Create a welcoming atmosphere for all guests and handle queries promptly.
• Collaborate with the wider team to ensure business standards are met.

Connaissances

System knowledge

Customer service

Payment handling

Team collaboration

Description du poste

We’re on the lookout for a Hotel Receptionist to join our team!

Make a difference to the moments that matter to us and our guests.As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.

As a Receptionist you’ll:Pride yourself on creating a welcoming atmosphere for all guests. Whether you’ve previous experience or you’re just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.

• Have proven system/ computer skills, or willingness to learn
• Be passionateabout providing great customer service, including dealing effectively and efficiently with any requests/ queries
• Be responsible for taking payments
• Work closely with the wider hotel and pub team to ensure business standards are met and delivered

What comes next is up to you:Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us:You’ll be joining an award‑winning local pub company that puts people first, lives by people‑led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
  
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well‑being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.