French-Speaking Customer Support & Insights Specialist

Sensor Tower; Greater London; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

Sensor Tower in London is hiring a Customer Support Specialist to join our hybrid team. You will support French-speaking clients, resolve inquiries, and collaborate with product, engineering, and operations to improve the platform experience.

The role focuses on data-driven troubleshooting and exceptional customer service in a fast-paced mobile analytics environment. We value 4–5 years in data-analysis customer-facing roles, a background in mobile analytics, and fluency in French.

Qualifications

• 4–5 years of experience in a data analysis customer facing role.
• Background in mobile analytics, consumer behavior, or digital advertising preferred.
• Strong attention to detail and ability to manage multiple tickets.
• Experience working cross-functionally with Product, Engineering, or Data teams.
• Fluency in French (written and spoken).

Responsibilities

• Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner.
• Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes.
• Collaborate with cross functional teams to elevate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds.
• Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts.
• Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform.
• Identify gaps in resources based on common customer pain points.
• Educate users on new updates, tools, and best practices to tailor to their use cases
• Report on key customer service metrics and identify noteworthy trends to the Team Director.

Skills

Data analysis

Customer support

French language

Multi-tasking

Tools

Zendesk

Kibana

Salesforce

Job description

Sensor Tower in London is hiring a Customer Support Specialist to join our hybrid team. You will support French-speaking clients, resolve inquiries, and collaborate with product, engineering, and operations to improve the platform experience.

The role focuses on data-driven troubleshooting and exceptional customer service in a fast-paced mobile analytics environment. We value 4–5 years in data-analysis customer-facing roles, a background in mobile analytics, and fluency in French.