French-Speaking Enterprise CSM — Adoption & ROI Growth

WalkMe Ltd.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Wellness reimbursements

Well-being initiatives

Job summary

WalkMe Ltd. in London is seeking a French-speaking Customer Success Manager to be a trusted advisor for a portfolio of Fortune 1000 customers, helping them maximise value from the WalkMe platform and achieve adoption goals.

You will lead ROI discussions, schedule Executive Business Reviews, and partner with Sales, Services and Renewal teams to renew and expand. Fluency in English and French is required.

Qualifications

• 5+ years of enterprise SaaS customer success, account management or post-sales experience with Fortune 1000 executives.
• Experience managing a quarterly retention and growth quota.
• Managed enterprise accounts (4000+ employees).
• Increase customer satisfaction, adoption and retention with a technical product.
• Strong sales discovery skills and ROI discussions; experience partnering with account executives.
• Must have S/4HANA experience.
• Fluent in English and French.

Responsibilities

• Be the voice of the customer and drive internal feedback to maximize value.
• Lead Executive Business Reviews to drive adoption and ROI for renewals/expansion.
• Stay knowledgeable about WalkMe product and roadmap to guide adoption.
• Educate customers on relevant features for their needs.
• Understand customer industry trends and use cases for WalkMe.
• Build relationships with decision makers and economic buyers as trusted advisor.
• Develop a Success Plan with the account team outlining needs and metrics.
• Monitor customer health and identify remediation options before risks escalate.
• Collaborate with Renewal Managers, Account Executives and Services to ensure renewals and expansions.

Skills

Customer advocacy

Account management

Sales discovery

ROI discussions

S/4HANA

Bilingual English/French

Job description

WalkMe Ltd. in London is seeking a French-speaking Customer Success Manager to be a trusted advisor for a portfolio of Fortune 1000 customers, helping them maximise value from the WalkMe platform and achieve adoption goals.

You will lead ROI discussions, schedule Executive Business Reviews, and partner with Sales, Services and Renewal teams to renew and expand. Fluency in English and French is required.