French Speaking Customer Service Advisor

JR United Kingdom; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A large telecom company in Reading seeks a French-speaking Customer Service Advisor to assist customers with technical support. Responsibilities include troubleshooting issues, managing customer cases, and ensuring satisfaction. The ideal candidate is experienced in customer service and fluent in French, with technical aptitude in SaaS solutions.

Qualifications

• Experience in a customer-facing role is mandatory.
• Technical skills in SaaS solutions are a plus.
• Experience with CRM & ERP systems preferred.

Responsibilities

• Assist customers with troubleshooting hardware or installation issues.
• Manage incoming customer requests and handle case accountability.
• Investigate, analyze, and resolve customer inquiries.

Skills

Customer Support Experience

Strong Communication Skills

Fluent French

Tools

Salesforce

SAP

Job description

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French Speaking Customer Service Advisor, reading

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Client:

Hays

Location:

reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:

• Become a technical expert on the SaaS platform
• Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
• Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
• Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
The technical professional we are looking for should have well-developed skills listed below:
Experience in a customer-facing role (mandatory);
Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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