French Speaking Customer Service Advisor

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecom company in Reading is seeking a French-speaking Customer Service Advisor to assist customers with troubleshooting hardware issues and managing customer support through SaaS platforms. This role requires strong technical skills and fluency in French to ensure customer satisfaction. Successful candidates will enjoy a collaborative environment where they can advance their career in customer service.

Qualifications

• Experience in a customer-facing role is mandatory.
• Experience with SaaS solutions is a plus.
• Strong communication skills and fluency in French are essential.

Responsibilities

• Become a technical expert on the SaaS platform.
• Serve as Technical Customer Support, handling technical matters.
• Handle incoming customer requests with case management.

Skills

Customer Support

Technical Skills

Communication

Listening

Fluency in French

Tools

CRM Systems

ERP Systems

Job description

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French Speaking Customer Service Advisor, west london

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Client:

Hays

Location:

west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:

• Become a technical expert on the SaaS platform
• Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
• Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
• Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
The technical professional we are looking for should have well-developed skills listed below:
Experience in a customer-facing role (mandatory);
Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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