Customer Service Specialist - German Speaking

JR United Kingdom; Hounslow; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is looking for a Fluent German Customer Service Specialist to join their team. The role involves maintaining high levels of customer service, building client relationships, and coordinating the relocation process. Candidates should have customer service experience, strong organizational skills, and proficiency in Microsoft Office.

Qualifications

• 2+ years’ experience in a customer service / coordination position.
• Competent IT user of Microsoft Office, particularly Excel and Word.
• Excellent analytical skills and attention to detail.

Responsibilities

• Maintain high customer services levels in line with company KPIs.
• Build effective relationships with clients and assist the team in service delivery.
• Serve as the coordinator and owner of the relocation process for assignees.

Skills

Customer Service

Organisation

Multi-tasking

Analytical Skills

Attention to Detail

Tools

Microsoft Office

Job description

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Customer Service Specialist - German Speaking, south west london

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Client:

Alchemy Global Talent Solutions

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word