French Customer Success & Sales Advisor — Remote

Gear4music Ltd.; York and North Yorkshire; Ibrido; GBP 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

Gear4music Ltd. in York is seeking a bilingual Customer Service Advisor to handle inbound calls and emails, offering friendly and professional advice on musical instruments, audio-visual gear and related products.

Fluency in English and French (C1/C2) and a passion for music are essential, along with reliability and strong communication. You will join a collaborative team at our head office, expand product knowledge, and help deliver first-class service for customers in a flexible, music-loving

Competenze

• Multilingual English and French (C1/C2).
• Confident and exceptional telephone manner.
• Some experience in customer service.
• Computer literate; strong MS Office skills.
• Good knowledge of musical instruments and equipment helpful.
• Reliable, professional, and customer-focused.
• Interested in music.

Mansioni

• Answer inbound calls and a small number of emails.
• Provide friendly and professional advice on a wide range of musical instruments and audio-visual products.
• Resolve customer enquiries and escalate when appropriate.
• Become a valued member of the Customer Service team.

Conoscenze

Multilingual English/French

Telephone rapport

Customer service experience

MS Office

Musical instruments knowledge

Strumenti

MS Office

Descrizione del lavoro

Gear4music Ltd. in York is seeking a bilingual Customer Service Advisor to handle inbound calls and emails, offering friendly and professional advice on musical instruments, audio-visual gear and related products.

Fluency in English and French (C1/C2) and a passion for music are essential, along with reliability and strong communication. You will join a collaborative team at our head office, expand product knowledge, and help deliver first-class service for customers in a flexible, music-loving