Technical Customer Support Advisor – French & UK

Paxton Access Ltd; Brighton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Carbon Neutral company

GymFlex discount

25 days holiday + bank holidays

Best Companies recognition

Job summary

Paxton Access Ltd. in Brighton is seeking a dedicated French-speaking customer support agent to assist UK and French customers. You will provide technical guidance, troubleshoot issues, and manage sales/returns while working closely with installers and internal teams.

The role emphasizes first-class service, product knowledge, and a proactive attitude, with opportunities to contribute to new product testing and cross-team collaboration. Your French language skills will be essential to success.

Qualifications

• Fluent in speaking and writing French.
• Passionate about providing first-class customer service and eager to learn a diverse product range.

Responsibilities

• Deliver accurate technical product support to French and UK installers or customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues promptly.
• Collaborate with Paxton teams to trial and test new products or features.

Skills

French fluency

Customer service mindset

Job description

Paxton Access Ltd. in Brighton is seeking a dedicated French-speaking customer support agent to assist UK and French customers. You will provide technical guidance, troubleshoot issues, and manage sales/returns while working closely with installers and internal teams.

The role emphasizes first-class service, product knowledge, and a proactive attitude, with opportunities to contribute to new product testing and cross-team collaboration. Your French language skills will be essential to success.