Freight Operator

Interaction Recruitment; Burton upon Trent; On-site; GBP 28,000 - 30,000; Full time

Job summary

Interaction Recruitment is seeking a proactive Freight Operator in Burton-on-Trent to manage orders and coordinate transport solutions. The role involves handling customer orders, maintaining schedules, and ensuring compliance with site procedures.

You will input orders in Tra+ and liaise with clients and suppliers to optimise routes and service levels, contributing to growth and client satisfaction. The position is based in Burton-on-Trent with a standard Mon-Fri schedule and a salary of

Qualifications

• Experience in transport, logistics, or freight forwarding operations.
• Ability to work in a fast-paced environment with strong communication.
• Proven customer service focus and relationship-building skills.

Responsibilities

• Receive customer orders via telephone, email, transport portals, and other communication methods.
• Accurately input and manage orders using the Tra+ operating system.
• Coordinate collections and deliveries across the transport network; match customer requirements with transport solutions.
• Produce bespoke KPI reports for key clients; monitor profitability; provide weekly service reports.

Skills

Organisational skills

Communication skills

Fast-paced environment

Detail-oriented

Problem solving

Transport management systems

Microsoft Office

Customer-focused

Client relationship building

Tra+ system

Tools

Tra+ system

Job description

Freight Operator

Burton-on-Trent, DE14

£28,000 - £30,000 DOE

Mon - Fri 08-00 - 17-00 or equivalent (1 hour lunch)

About the Role

We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.

The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.

Key Responsibilities

Order Receipt & Creation

• Receive customer orders via telephone, email, transport portals, and other communication methods
• Accurately input and manage orders using the Tra+ operating system
• Ensure all orders align with FTC-specific requirements

Operational Solution Management

• Match customer requirements with appropriate transport solutions using approved supplier selection processes
• Coordinate collections and deliveries across the transport network
• Communicate schedules, delays, and operational updates professionally and efficiently
• Ensure all operational requirements are met, including:
  • Opening times
  • Site safety procedures
  • Driver PPE requirements
  • ADR requirements
  • Customs documentation
  • Security procedures
  • Transit time expectations
• Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS

Administration & Reporting

• Produce bespoke KPI reports for key clients
• Monitor profitability alongside the Operations Manager TS
• Provide weekly customer service reports to management teams
• Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges

Commercial Responsibilities

• Attend client meetings when required by management
• Proactively seek opportunities for additional business growth and customer development

About You

• Previous experience within transport, logistics, or freight forwarding operations
• This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similar
• Strong organisational and communication skills
• Ability to work effectively in a fast-paced environment
• High attention to detail and problem-solving ability
• Confident using transport management systems and Microsoft Office
• Customer-focused with a professional and proactive approach
• Commercial awareness and ability to build strong client relationships

What We Offer

• Competitive salary of £28,000 - £30,000 depending on experience
• Opportunity to join a growing and supportive team
• Career development opportunities within the transport and logistics sector
• Dynamic and varied working environment

If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you.