Freight Forwarding Specialist: Drive Efficiency & Service

Albini & Pitigliani S.p.A.; Basildon; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

20 days annual leave

Loyalty holiday scheme

Enhanced pension contributions

Private Medical Insurance

Employee Assistance Programme (EAP)

Death in Service

Employee discounts platform

Job summary

ALPI UK is seeking an experienced Freight Forwarding Operator to join our Basildon office on a fixed term contract, full-time.

The role supports the Head of Freight Forwarding in executing objectives that help our organisation become more competitive and profitable. Responsibilities include handling quotations, bookings, SOPs, CRM updates, and customer liaison to ensure high-quality service.

Qualifications

• Understanding of road freight market rates and quoting
• Proficient with MS Office and related systems
• Strong communication and teamwork abilities
• Analytical with attention to detail

Responsibilities

• Understand and implement the department's vision to deliver excellent customer service
• Create and maintain SOPs for the department
• Confirm quotations within 30 minutes via email
• Book consignments with third party contractors and quote cross-trade consignments
• Book deliveries with customers and liaise with origins/offices
• Improve customer workflow efficiencies with line manager
• Maintain key accounts and expedite enquiries
• Update CRM with spot quotations and bookings
• Assist credit control with overdue payments
• Ensure due diligence checks for new customers
• Represent the company professionally at all times
• Oversee client and sub-contractor management per policies
• Ensure all financial transactions comply with policies and legal requirements
• Record bookings in the operations system (international/national/cross-trade)
• Provide accurate, cost-effective quotations promptly
• Maintain regular communication with sales teams about leads and handovers
• Invoicing and administration

Skills

Road freight knowledge

IT skills

MS Office

Communication

Teamwork

Analytical thinking

Tools

Microsoft Office Suite

Job description

ALPI UK is seeking an experienced Freight Forwarding Operator to join our Basildon office on a fixed term contract, full-time.

The role supports the Head of Freight Forwarding in executing objectives that help our organisation become more competitive and profitable. Responsibilities include handling quotations, bookings, SOPs, CRM updates, and customer liaison to ensure high-quality service.