Freight Forwarding Operations Coordinator

Workshop Recruitment; Totton; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Cycle to work scheme

Health and wellbeing support

Colleague portal for benefits

Job summary

Workshop Recruitment in Southampton is seeking a Freight Forwarding Operations Co-ordinator to manage import/export activities and deliver excellent service. The role focuses on sea freight coordination with potential road or air elements, handling multiple priorities and maintaining strong customer and supplier relationships.

You will work across multiple teams to ensure processes run smoothly, with a proactive approach to problem-solving and high attention to detail.

Qualifications

• Experience in freight forwarding, ideally sea freight.
• Strong organisation and workload management.
• Excellent communication and relationship-building.
• Proactive problem-solving abilities.
• High attention to detail and accuracy.
• Customer-service focused and professional.

Responsibilities

• Manage daily operational workloads for maximum efficiency.
• Process import/export shipments using in-house and port systems.
• Handle customer invoicing and supplier cost records.
• Escalate issues affecting service delivery or deadlines.
• Maintain compliance with procedures and standards.
• Build strong relationships with customers and suppliers.

Skills

Freight forwarding

Organisational skills

Communication

Problem-solving

Attention to detail

Customer service

Job description

Workshop Recruitment in Southampton is seeking a Freight Forwarding Operations Co-ordinator to manage import/export activities and deliver excellent service. The role focuses on sea freight coordination with potential road or air elements, handling multiple priorities and maintaining strong customer and supplier relationships.

You will work across multiple teams to ensure processes run smoothly, with a proactive approach to problem-solving and high attention to detail.