Freight Forwarding Inside Sales Pro: Quotes & Bookings

SDW Recruitment Ltd; Southampton; On-site; GBP 30,000 - 33,000; Full time

Job summary

SDW Recruitment Ltd in the United Kingdom is seeking an Inside Sales Executive to support the freight forwarding sales process. You will prepare accurate quotations, respond to enquiries, and convert them into confirmed bookings while delivering a responsive, professional service.

This fast-paced role combines customer service with sales, market intelligence gathering, and proactive follow-up to secure additional business.

Qualifications

• Excellent customer service skills with a confident telephone manner.
• Accurate quotations and attention to pricing detail.
• Strong written and verbal communication.
• Numeracy and IT proficiency for quotes and systems.

Responsibilities

• Prepare accurate, competitive customer quotations using portals and internal systems.
• Respond quickly to enquiries; deliver quotations efficiently and accurately.
• Proactively follow up quotations by phone to secure bookings.
• Build positive customer relationships through professional communication.
• Gather competitor info and market intelligence to support sales.
• Identify opportunities for additional bookings and future business.
• Share customer feedback with management and team leaders.
• Collaborate with colleagues to maintain high service standards.

Skills

Customer service

Attention to detail

Communication skills

Numerical ability

IT skills

Proactive follow-up

Organisational skills

Team attitude

Tools

CRM tools

Job description

SDW Recruitment Ltd in the United Kingdom is seeking an Inside Sales Executive to support the freight forwarding sales process. You will prepare accurate quotations, respond to enquiries, and convert them into confirmed bookings while delivering a responsive, professional service.

This fast-paced role combines customer service with sales, market intelligence gathering, and proactive follow-up to secure additional business.