Inside Sales Executive - Freight Forwardiung

SDW Recruitment Ltd; Southampton; On-site; GBP 30,000 - 33,000; Full time

Job summary

SDW Recruitment Ltd in the United Kingdom is seeking an Inside Sales Executive to support the freight forwarding sales process. You will prepare accurate quotations, respond to enquiries, and convert them into confirmed bookings while delivering a responsive, professional service.

This fast-paced role combines customer service with sales, market intelligence gathering, and proactive follow-up to secure additional business.

Qualifications

• Excellent customer service skills with a confident telephone manner.
• Accurate quotations and attention to pricing detail.
• Strong written and verbal communication.
• Numeracy and IT proficiency for quotes and systems.

Responsibilities

• Prepare accurate, competitive customer quotations using portals and internal systems.
• Respond quickly to enquiries; deliver quotations efficiently and accurately.
• Proactively follow up quotations by phone to secure bookings.
• Build positive customer relationships through professional communication.
• Gather competitor info and market intelligence to support sales.
• Identify opportunities for additional bookings and future business.
• Share customer feedback with management and team leaders.
• Collaborate with colleagues to maintain high service standards.

Skills

Customer service

Attention to detail

Communication skills

Numerical ability

IT skills

Proactive follow-up

Organisational skills

Team attitude

Tools

CRM tools

Job description

Job Description

Are you a customer-focused individual with a commercial mindset and a knack for turning enquiries into bookings? Do you enjoy building relationships, working with numbers and delivering excellent service?

We're recruiting an Inside Sales Executive to join a freight forwarding business, offering an excellent opportunity for someone who enjoys a fast-paced, customer-facing role where attention to detail and proactive communication really matter.

Whether you're already working in freight forwarding or have experience in a busy sales support or customer service environment, this could be an exciting opportunity to put your skills to good use.

About the Role:

As an Inside Sales Executive, you'll play an important part in supporting the sales process, preparing accurate quotations and following up with customers to convert enquiries into confirmed bookings.

You'll be responsible for delivering a responsive, professional service while gathering valuable market intelligence and identifying opportunities to secure additional business.

This is a great opportunity for someone who enjoys combining customer service with a proactive, commercially focused approach.

What You'll Be Doing:

• Preparing accurate and competitive customer quotations using online portals and internal systems.
• Responding quickly to customer enquiries, ensuring quotations are delivered efficiently and accurately.
• Proactively following up quotations by telephone to understand customer requirements and secure bookings.
• Building positive relationships with customers through professional, friendly and helpful communication.
• Gathering competitor information and market intelligence to support sales activity.
• Identifying potential opportunities for additional bookings and future business.
• Sharing customer feedback and commercial insights with management and team leaders.
• Working closely with colleagues to ensure customers receive a consistently high standard of service.

What Our Client Is Looking For:

• Excellent customer service skills and a confident, professional telephone manner.
• Strong attention to detail, particularly when preparing quotations and handling pricing information.
• Good communication skills, both written and verbal.
• Comfortable working with numbers and carrying out basic calculations.
• Good general IT skills and confidence learning new systems.
• A proactive approach to following up enquiries and securing customer bookings.
• Strong organisational skills and the ability to manage multiple enquiries efficiently.
• A positive, team-focused attitude and a willingness to learn.

Freight forwarding experience would be useful, but the key requirements are excellent customer service, accuracy and a proactive approach to sales.

What's on Offer

• Salary of approximately £30,000 - £33,000 per annum, depending on experience.
• A varied role combining customer service, sales support and commercial activity.
• The opportunity to build relationships and contribute directly to securing new business.
• Experience working with freight quotation systems and developing commercial skills.
• The chance to make a genuine contribution within a customer-focused team.