Freight Forwarding - Account Manager

WR Logistics; Manchester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Personal development opportunities

Supportive working culture

Personal development opportunities

Job summary

A prominent logistics firm in Manchester seeks a Senior Recruitment Consultant to oversee the transport cycle and manage customer relations. The role demands expertise in freight forwarding and strong collaboration skills. Join a supportive team and enjoy 25 days of holiday with opportunities for personal development in a dynamic environment.

Qualifications

• Strong background in freight forwarding needed.
• Experience managing the transport cycle from start to finish.
• Ability to build and maintain client relationships.

Responsibilities

• Manage the full cradle-to-grave shipment cycle for imports, exports, and cross-trade.
• Handle quotations, bookings, customs clearance, delivery, and billing.
• Collaborate with suppliers and carriers to secure competitive rates.
• Ensure all company SOPs and compliance standards are adhered to.
• Collaborate with suppliers, carriers, and overseas agents to secure competitive rates and efficient solutions.
• Monitor customer activity, identify new opportunities.
• Accurately cost and invoice files, maintaining KPI service standards.

Skills

freight forwarding

customer management

relationship building

transport cycle management

collaboration

Job description

Senior Recruitment Consultant @ WR Logistics | Executive Search, CRM

This is an operations-focused role that combines customer management with end-to-end control of the transport cycle across air, ocean and road.

A fantastic opportunity for someone with a solid background in freight forwarding who thrives in a collaborative, team-oriented environment and is keen to contribute to operational excellence.

Key Responsibilities

• Manage the full cradle-to-grave shipment cycle for imports, exports, and cross-trade.
• Handle quotations, bookings, pre-alerts, customs clearance, delivery, billing, and costing.
• Build and maintain strong relationships with clients, including regular visits and check‑in calls.
• Ensure all company SOPs and compliance standards are adhered to.
• Collaborate with suppliers, carriers, and overseas agents to secure competitive rates and efficient solutions.
• Monitor customer activity, identify new opportunities.
• Accurately cost and invoice files, maintaining KPI service standards.

What’s on Offer?

• 25 days holiday
• Opportunity to join a growing, forward‑thinking business.
• Positive and supportive working culture.
• Scope for personal development and progression within the company.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service, Supply Chain, and Business Development

Industries

• Freight and Package Transportation, Transportation, Logistics, Supply Chain and Storage, and Maritime Transportation