Freight Forwarder : EU Operations

TipTopJob; Redditch; On-site; GBP 21,000 - 35,000; Full time

Job summary

TipTopJob is seeking an experienced Freight Forwarder focusing on UK and European Operations Coordinator to join their busy team in Redditch.

You will coordinate day-to-day UK and EU road transport, build client relationships, and deliver high-standard customer care while handling quotations and service issues. The role includes managing bookings, liaising with the Sales team, and raising invoices.

Qualifications

• Experience in European freight forwarding or UK transport operations.
• Strong customer service and quotation delivery skills.
• Ability to work under deadlines with attention to detail.

Responsibilities

• Coordinate day-to-day UK and EU road transport operations and administration.
• Manage bookings from start to finish and notify clients of issues.
• Provide quotations and service information to clients and liaise with Sales.
• Raise invoices and prepare job files and paperwork.

Skills

Forklift licence

Customer service

Rate negotiations

Tools

Fast Freight software

Job description

Salary: Up to A GBP 35,000

Location: Redditch

Start: ASAP

Our client, a provider of international transport solutions by air, road and sea, are looking for an experienced Freight Forwarder focusing on UK and European Operations Coordinator to join their busy team in Redditch.

What Youll Do

As Freight Forwarder : EU Operations, you will be responsible for coordinating the day:to:day UK and European road transport sections and the related administration.

You will also build and develop relationships with new and existing clients and deliver a high standard of customer care at all times.

Duties Include

• Manage bookings of UK and EU road transport jobs.
• Deal with jobs from start to finish, following client expectations and making sure they are notified about any service issues.
• Safely load and unload items using a forklift.
• Liaise with clients, dealing with bookings providing quotations, and solving any problems that arise.
• Use the Fast Freight software system to process jobs.
• Coordinate with the internal Sales Team, assisting with quotations and service information.
• Negotiate rates with supplier base to help maximise the gross profit.
• Provide invoices once jobs are complete.
• Raise job files and all appropriate paperwork.

What You Need

The successful UK and European Operations Coordinator will have European Freight Forwarding or UK Transport operations experience. You will need to have strong Customer Service or Sales experience in rate negotiations and delivering quotations.

• Forklift licence with warehousing experience (company can help obtain licence if not already held)
• European freight forwarding or UK transport operations experience.
• Customer Service experience with first class communication skills
• Good organisational and attention to detail skills
• Can work to deadlines and handle pressure
• Quick thinker / Problem solving
• Self:motivated and enthusiastic character

Keywords / alternative titles: Logistics Coordinator, Shipping Coordinator, Freight Operations, Freight Forwarder, Freight Forwarding Coordinator, Import Coordinator, Import Clerk, Export Coordinator, Export Clerk, Customs Clearance, Distribution Coordinator, Shipping Supply Chain Coordinator, Transport Planner, Transport Coordinator.