Fraud Support Specialist — Part-Time, Early Shift (12‑Month FTC)

Banco Santander SA; Swansea; Sur place; GBP 23 000 - 28 000; Temps partiel

Avantages offerts par ce poste

25 days holiday

Pension plan

Healthcare benefits

Staff share plans

Résumé du poste

Santander UK is seeking a Fraud Consultant for an Early Shift on a part-time basis in Swansea. The role involves handling customer calls, gathering information, and protecting customers and the bank from fraud.

Training spans initial weeks, with shifts starting between 8am and 10am and a 4‑hour daily schedule, five days a week, Monday to Sunday. The role emphasizes listening, relationship building, and providing clear information, with a hybrid pattern after onsite training and generous benefits

Qualifications

• Strong focus on customer service and clear communication.
• Ability to listen actively and identify customer needs.
• Capable of building rapport and providing accurate information.

Responsabilités

• Answer customer calls and provide clear information and advice.
• Assess each situation to protect customers and the bank from fraud.
• Document and relay details to take the right actions for customers and the business.

Connaissances

Customer service

Communication

Empathy

Description du poste

Santander UK is seeking a Fraud Consultant for an Early Shift on a part-time basis in Swansea. The role involves handling customer calls, gathering information, and protecting customers and the bank from fraud.

Training spans initial weeks, with shifts starting between 8am and 10am and a 4‑hour daily schedule, five days a week, Monday to Sunday. The role emphasizes listening, relationship building, and providing clear information, with a hybrid pattern after onsite training and generous benefits