Fraud Consultant – Evening & Part-Time (Swansea)

santander; Swansea; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Salary: £25,000 + £500 allowance pro‑r

Discretionary bonus (pro‑r for PT)

25 days holiday + bank holidays (pro‑r

Employer pension 8%

Healthcare options

Staff share plans

Job summary

Santander's Fraud Operations in Swansea is hiring a Fraud Consultant on the late shift (part-time, 4 hours daily, Mon-Sun). Training 4pm-8pm for 12 weeks. You’ll answer calls, assess fraud risks, gather information, and protect customers and the bank from financial loss.

You’ll build rapport, listen carefully, and provide clear guidance with a focus on customer service. This role requires in-office presence, induction at the hub, and a flexible shift pattern with advance notice.

Qualifications

• Consistently communicate with customers when they need us.
• Speak to friendly, helpful people when they call their bank.
• Listen to customers and build relationships, always looking to improve for each customer.

Responsibilities

• Answer calls from customers and assist with banking queries.
• Identify customer needs by listening and gathering information.
• Protect customers and Santander from fraud and financial loss.

Skills

Customer service

Active listening

Communication

Relationship building

Problem solving

Job description

Santander's Fraud Operations in Swansea is hiring a Fraud Consultant on the late shift (part-time, 4 hours daily, Mon-Sun). Training 4pm-8pm for 12 weeks. You’ll answer calls, assess fraud risks, gather information, and protect customers and the bank from financial loss.

You’ll build rapport, listen carefully, and provide clear guidance with a focus on customer service. This role requires in-office presence, induction at the hub, and a flexible shift pattern with advance notice.