Fraud Advisor - Customer Protection in Banking

Santander UK plc.; Swansea; Ibrido; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Healthcare benefits

Pension plan

Staff discounts

Descrizione del lavoro

Santander UK plc. is seeking Fraud Consultants to join the Swansea hub and provide telephone-based support to customers. You will handle calls, identify customer needs, and take appropriate action to protect customers and the bank from fraud. Training is on-site with a hybrid pattern after onboarding.

You’ll work 4 hours daily, 5 days a week, with start times between 8am and 10am, and shifts may rotate. A company laptop and setup support are provided to enable effective customer service.

Competenze

• Strong communication skills with customers
• Ability to listen and understand customer needs
• Develop rapport and build lasting relationships
• Provide clear information and advice without jargon
• Support customers with banking queries and develop capabilities

Mansioni

• Answer customer calls when needed
• Work 4 hours a day, 5 days per week with shifts between 8am and 10am
• Identify customer needs by listening and gathering information
• Protect customers and Santander from fraud and financial loss
• Contribute to a customer-centric, risk-aware culture

Conoscenze

Customer communication

Active listening

Relationship building

Clear information & advice

Descrizione del lavoro

Santander UK plc. is seeking Fraud Consultants to join the Swansea hub and provide telephone-based support to customers. You will handle calls, identify customer needs, and take appropriate action to protect customers and the bank from fraud. Training is on-site with a hybrid pattern after onboarding.

You’ll work 4 hours daily, 5 days a week, with start times between 8am and 10am, and shifts may rotate. A company laptop and setup support are provided to enable effective customer service.