Fraud Operations Advisor - Early Shift (Part-Time)

santander; Swansea; Sur place; GBP 23 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Holiday entitlement 25 days

Private healthcare options

Pension scheme

Death in service

Employee share plans

Résumé du poste

Santander UK is seeking a Fraud Consultant for an early shift on a part-time basis in Swansea. You will handle customer calls, identify needs, and take action to prevent fraud while delivering clear information and building trust with customers.

Training runs 9am–1pm for the first 12 weeks, with shifts 8am–10am start times. The role emphasizes risk-aware, customer-focused service and offers a starting salary of £25,000 plus a £500 flexible allowance, pro‑rata for part-time, and potential

Qualifications

• Strong communication with customers when they call their bank.
• Ability to listen and build relationships with customers.
• Willingness to work 4 hours daily, 5 days a week in a part-time pattern.

Responsabilités

• Answer customer calls and assist with banking queries.
• Identify customer needs and provide clear information and advice.
• Protect customers and Santander from potential fraud by gathering accurate details and escalating when needed.
• Maintain a proactive, customer-centric approach to risk and service delivery.

Connaissances

Communication skills

Active listening

Customer service

Relationship building

Description du poste

Santander UK is seeking a Fraud Consultant for an early shift on a part-time basis in Swansea. You will handle customer calls, identify needs, and take action to prevent fraud while delivering clear information and building trust with customers.

Training runs 9am–1pm for the first 12 weeks, with shifts 8am–10am start times. The role emphasizes risk-aware, customer-focused service and offers a starting salary of £25,000 plus a £500 flexible allowance, pro‑rata for part-time, and potential