Fraud/Disputes Analyst (£13/hr)

ProPivotal; Oxford; Vor Ort; GBP 23.000 - 30.000; Vollzeit

Zusammenfassung

ProPivotal in Oxford is seeking a Trust & Safety specialist to protect customers and enable safe, trustworthy transactions on our platform. You will investigate accounts and handle disputes, verification and inquiries via phone and email.

Join a dynamic team, focus on process improvements, and take ownership of daily tasks with sharp attention to detail while developing expertise in online fraud prevention through practical investigations and customer support.

Qualifikationen

• Availability to work two weekends every four weeks.
• Strong attention to detail and research skills.
• Comfortable using PCs and Microsoft Office.
• Excellent verbal and written communication, including professional phone etiquette.
• Must be available for on-site shifts in Oxford.

Aufgaben

• Investigate accounts and bookings to detect suspicious or fraudulent activity
• Handle customer inquiries via phone and email regarding account verification and disputes
• Resolve disputes efficiently, providing clear, actionable guidance to customers
• Collaborate with team members to improve processes and meet operational goals
• Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving

Kenntnisse

Attention to detail

Research skills

Verbal and written communication

Customer support experience

Microsoft Office

On-site in Oxford

Tools

Microsoft Office

PC literacy

Jobbeschreibung

This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You'll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It's ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in online fraud prevention.

What You’ll Do:

• Investigate accounts and bookings to detect suspicious or fraudulent activity
• Handle customer inquiries via phone and email regarding account verification and disputes
• Resolve disputes efficiently, providing clear, actionable guidance to customers
• Collaborate with team members to improve processes and meet operational goals
• Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving

Required Skills & Qualifications:

• Availability to work two weekends every four weeks
• Strong attention to detail and research skills
• Comfortable using PCs and Microsoft Office
• Excellent verbal and written communication, including professional phone etiquette
• Must be available for on‑site shifts in Oxford

Preferred Skills:

• Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
• Experience conducting KYC (Know Your Customer) checks is a plus