Fraud Operations: Customer Service Advisor (Sunderland)

Santander UK; Sunderland; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Private Healthcare

Company pension (up to 13%)

25 days holidays

9% flexible benefits cash or benefits

Variable pay award (5%) on target

Career development opportunities

Job summary

TSB Fraud Operations in Sunderland is seeking a Customer Service Consultant to support customers over the phone, identify fraud risk, and take the right actions to protect customers and the bank. You'll work 35 hours per week across 8 weeks of full-time on-site induction, then 2–3 days a week in the office.

You’ll need a friendly telephone manner, strong listening and communication skills, and a proactive, learning mindset.

Qualifications

• Friendly and confident telephone manner.
• Strong communication and active listening skills.
• Willingness to learn, develop and build new skills.
• Positive and adaptable approach within a fast-paced team environment.

Responsibilities

• Answer calls and resolve fraud-related queries and concerns.
• Gather information and build a detailed picture of each incident.
• Protect customers and the business from financial loss related to fraud.
• Coordinate with the team to take appropriate action and document outcomes.

Skills

Telephone manners

Customer relationships

Communication

Active listening

Learning mindset

Job description

TSB Fraud Operations in Sunderland is seeking a Customer Service Consultant to support customers over the phone, identify fraud risk, and take the right actions to protect customers and the bank. You'll work 35 hours per week across 8 weeks of full-time on-site induction, then 2–3 days a week in the office.

You’ll need a friendly telephone manner, strong listening and communication skills, and a proactive, learning mindset.