Fraud Care Specialist - Banking Support

Tp-8f723eaf; Glasgow; On-site; GBP 25,650 - 31,350; Full time

Benefits offered by this job

On-site training in Glasgow

Hybrid/at-home option after probation

40 hours per week

Job summary

Teleperformance in the UK is hiring an inbound Customer Service Specialist for the Fraud Team on the Lloyds Banking Division campaign. Training is in Glasgow with on-site support, then potential on-site or at-home work after probation.

Role requires 2 years UK financial services experience, exceptional English communication, and a customer-focused attitude. Salary up to £28,500 with OTE £29,500, 40 hours weekly, and flexible hours after training.

Qualifications

• Minimum 2 years Financial Services experience in the UK at interview.
• Excellent verbal communication skills and fluent English.
• Experience in dealing with vulnerable customers and fraud awareness.
• Previous call centre or customer service experience is essential.

Responsibilities

• Answer inbound calls with enthusiasm to help customers at first contact.
• Raise scam and fraud cases for online and telephony banking.
• Handle objections while ensuring customer security and support.
• Investigate pending payments to approve where no fraud is involved.
• Assist customers with transfers, direct debits, and digital banking support.
• Support customers in financial difficulty and provide card support where needed.
• Promote Internet Banking and ensure access to banking services.
• Take ownership of queries and resolve them efficiently at first touch.

Skills

Customer service

English fluency

Empathy

Active listening

Problem solving

Time management

Decision making

Target driven

Vulnerable customer handling

Fraud awareness

Financial services experience

Call centre experience

Job description

Teleperformance in the UK is hiring an inbound Customer Service Specialist for the Fraud Team on the Lloyds Banking Division campaign. Training is in Glasgow with on-site support, then potential on-site or at-home work after probation.

Role requires 2 years UK financial services experience, exceptional English communication, and a customer-focused attitude. Salary up to £28,500 with OTE £29,500, 40 hours weekly, and flexible hours after training.