Fraud Investigator, Payments & Card Risk

Allica Bank; Milton Keynes; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Onboarding support

Flexible working

Social activities

Pension contributions

Discretionary bonus

Private health cover

Life assurance

Family leave

Job summary

Allica Bank is seeking a proactive Fraud Analyst to join our fast-growing team in the UK. You will investigate card and payments fraud, manage your own case load, and help recover funds through schemes like VISA Chargeback.

The role requires strong fraud investigation experience, excellent communication, and the ability to handle pressure while delivering the right outcome for customers and the bank.

Qualifications

• Fraud Investigation experience is essential.
• Strong knowledge of transaction and payment processing rules, regulations, and platforms.
• Excellent communication skills, both written and verbal.
• Enjoys a variety of different activities and comfortable switching priority as needed.
• Strong customer focus, with an emphasis on doing the right thing.
• Good negotiation skills, able to engage effectively in challenging situations and under pressure.
• Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
• Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
• Excellent communication and leadership skills.
• Organisational and time-management skills.
• Attention to detail.

Responsibilities

• Proactively review fraud risks relating to Card Transaction and Payments Fraud.
• Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
• Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.
• Support the VISA Dispute and Financial Reconciliation processes.
• Identify new fraud trends and collaborate on effective prevention strategies.
• Support Allica's Change programme, providing SME knowledge.
• Assist with training needs and provide coaching as appropriate.
• Communicate ongoing and new fraud risks and trends appropriately to the business.
• Adhere to and support Allica's risk management framework.
• Ensure full compliance with Allica's policies as required.

Skills

Fraud Investigation

Card Transactions

Payments processing

Communication skills

Customer focus

Negotiation skills

Stakeholder management

Organisational skills

Attention to detail

Leadership skills

Tools

MS Excel

PowerPoint

SharePoint

Outlook

Job description

Allica Bank is seeking a proactive Fraud Analyst to join our fast-growing team in the UK. You will investigate card and payments fraud, manage your own case load, and help recover funds through schemes like VISA Chargeback.

The role requires strong fraud investigation experience, excellent communication, and the ability to handle pressure while delivering the right outcome for customers and the bank.