Hybrid Banking Disputes Advisor – Inbound Support

TP; Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Perks at Work

Help@Hand

Cycle to Work

Eyecare support

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend bonus

Wellbeing Webinars

Annual leave 28 days

Discounted Bus Travel

Job summary

Teleperformance in Glasgow is recruiting for a Customer Service Expert to join the Disputes Team on the Lloyds Banking Division campaign. The role is office-based in Glasgow with a start date of 24 August 2026 or 21 September 2026, offering a 40-hour week and on-site training.

After training, you may continue on-site or choose a hybrid/at-home arrangement based on performance. Applicants should have at least 1 year of telephony experience handling inbound calls, excellent English communication,

Qualifications

• 1 year telephony experience handling inbound calls
• Excellent verbal communication skills in English
• Experience in banking/financial services is highly desired
• Previous call centre/customer service experience is essential
• Professional, polite and courteous telephone manner

Responsibilities

• Answer inbound calls with enthusiasm and a desire to help customers at first contact
• Follow dispute processes to ensure customer satisfaction
• Handle objections while keeping account secure and customers informed
• Assist customers with personal banking queries (transfers, debits, digital banking)
• Support vulnerable customers and resolve complex cases
• Explain banking processes clearly to customers
• Record customer complaints as per policy and aim for first-touch resolution
• Maintain high attention to detail and accurate documentation

Skills

Telephone etiquette

Fluent English

Excellent communication

Empathy

Numeracy

Dealing with vulnerable customers

Problem solving

Independent working

Target driven

Job description

Teleperformance in Glasgow is recruiting for a Customer Service Expert to join the Disputes Team on the Lloyds Banking Division campaign. The role is office-based in Glasgow with a start date of 24 August 2026 or 21 September 2026, offering a 40-hour week and on-site training.

After training, you may continue on-site or choose a hybrid/at-home arrangement based on performance. Applicants should have at least 1 year of telephony experience handling inbound calls, excellent English communication,