Banking Disputes Specialist – Inbound Customer Care

Teleperformance; Beith; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Cycle to Work

Pension

Eyecare

28 days annual leave

Wellbeing resources

Refer-A-Friend

Job summary

Teleperformance in Glasgow is seeking a Customer Service Expert for its Disputes Team on the Lloyds Banking Division campaign. The role is office-based with initial on-site training in Glasgow and a path to hybrid or on-site work after three months.

You will handle inbound calls, follow dispute processes, and provide banking support, ensuring accuracy and security while maintaining high customer service standards.

Qualifications

• Experience in delivering customer service over the phone; ability to follow dispute processes with accuracy.
• Fluent English and clear verbal communication; strong listening skills.

Responsibilities

• Answer inbound calls with enthusiasm to help customers at first contact.
• Follow dispute processes to ensure customer satisfaction.
• Explain banking processes clearly and keep accounts secure.
• Assist with transfers, direct debits and digital banking support.
• Resolve queries with ownership and timely escalation when needed.
• Record complaints in line with policy and achieve first-touch resolution.
• Work with vulnerable customers and handle complex cases.

Skills

Inbound calls

Dispute processes

Empathy

Numeracy

Banking knowledge

Customer service

Job description

Teleperformance in Glasgow is seeking a Customer Service Expert for its Disputes Team on the Lloyds Banking Division campaign. The role is office-based with initial on-site training in Glasgow and a path to hybrid or on-site work after three months.

You will handle inbound calls, follow dispute processes, and provide banking support, ensuring accuracy and security while maintaining high customer service standards.