Fraud and Application Support Analyst - 18 month Fixed Term Contract

Cubic Corporation; Salfords; On-site; GBP 40,000 - 55,000; Full time

Job summary

Cubic Corporation in Salfords, Surrey seeks a Fraud and Applications Support Analyst for an 18-month fixed-term contract. The role covers 2nd line technical support across 20+ applications, database systems, and incident resolution, with a focus on identifying and reducing fraud while maintaining SLA deliverables.

The candidate should have solid experience with RDBMS (Oracle/MS SQL), MS Office, and knowledge of fraud prevention practices.

Qualifications

• BA/BSc in IT or related discipline or equivalent experience.
• Solid experience with relational databases (Oracle or MS SQL).
• Experience in fraud or application support environments.
• Proficient with MS Office (Excel/Access/Outlook/Word).
• Experience with remote teams and handling sensitive information.

Responsibilities

• Provide second line application support across multiple systems.
• Perform system administration, troubleshooting and incident resolution.
• Conduct root cause analysis and escalate where required.
• Develop fraud reports and review transactions for fraud indicators.
• Prepare SLA reports and coordinate problem management outputs.
• Collaborate with internal teams and external customers to prevent fraud.

Skills

RDBMS Oracle/MS SQL

Fraud / application support

Excel

Access

Outlook

Word

Unix shell scripting

.NET / C# / ASP.NET

PCI DSS knowledge

24/7 support experience

Education

BA/BSc in IT or related discipline

Tools

MS SQL Server

Oracle

SQL

Job description

## Fraud and Application Support Analyst - 18 month Fixed Term ContractApplylocations: Salfords, Surreytime type: Full timeposted on: Posted Todayjob requisition id: REQ\_49157# **Business Unit:**Cubic Transportation Systems# # **Company Details:**# Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.# **Job Details:**The Fraud and Applications Support Analyst is responsible for providing second line technical support to multiple customers across various regions. They will work across 20+ custom-built and standard applications and database systems programmed with a variety of languages on multiple operating systems. The Fraud and Applications Support Analyst is also responsible for operating various prevention schemes to identify and reduce fraud.**Job Duties and Responsibilities:****Essential:*** Provide application support including system administration, technical troubleshooting, root cause analysis, incident resolution and where required, escalation.* Provide second line technical support to the wider business including Back Office (Unix, Wintel) and IT (Oracle, MS SQL) and give advice from the application perspective in order to resolve any identified problems.* Develop fraud reports, designed to identify instances of fraud.* Administer the daily fraud checklists. Review and analyse transactions to identify any cases of actual or suspected fraud.* Fully investigate any cases of actual or potential fraud.* Regularly review existing solutions and propose new solutions to improve processes to minimise the risk of fraud.* Liaise with other teams and external customers to prevent/capture fraud and administer hotlists.* Regularly review and where necessary amend support documents, ensuring they are up to date, comprehensible and available to other team members* Prepare service level agreement (SLA) reports on production services. This includes performance data collection, coordinating problem management system outputs, producing graphs as required for inclusion in the four weekly service reports* Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.* In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.**Skills knowledge and experience:****Essential:*** Solid experience of relational database management systems (RDBMS) (i.e. Oracle or MS SQL)* Experience of small to large scale transactional systems within a fraud/application support role* Competent user of MS, specifically Excel, Access, Outlook and Word* Experience of working with sensitive/confidential information* Experience of working with remote teams**Desirable:*** Experience of Unix shell scripting, .Net, C#, ASP.Net programming* Experience of working as part of a 24/7 support team* Knowledge of ITSO smart ticketing* Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations* Experience of working in a fraud prevention/fraud analysis role* Good understanding of payment processing and fraud prevention processes* Experience of working in a DevOps role/environment**Education and qualifications:****Essential:*** BA/BSc in IT or other related discipline or equivalent experience**Desirable:*** ITIL foundation or higher# **Worker Type:**Employee