Fraud Analyst

fis; Milton Keynes; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Unsociable hours allowance

Life Insurance

Fully paid training

MediCash Healthcare Plan

Pension (Employee 5% - Company 3%)

26 Days Annual Leave + Bank Holidays

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidised Canteen

Job summary

fis in Milton Keynes is hiring Fraud Analysts to join a contact centre team. You will use fraud detection systems to analyse customer accounts for signs of fraud, and obtain information to reach the appropriate outcome. Training is provided on-site to build familiarity with processes and tools.

Role involves handling inbound and outbound calls, maintaining strong customer service standards, and contributing to reports while monitoring trends and anomalies for prevention strategies.

Qualifications

• Customer service experience (face-to-face or telephone) is required.
• Good data analysis skills and attention to detail are essential.
• Excellent IT literacy and ability to use common software tools.

Responsibilities

• Completing both inbound and outbound calls.
• Providing excellent customer service and maintaining professional relationships with customers and merchants.
• Generating and assisting with completion of reports.

Skills

Customer service

Data analysis

IT literacy

Communication

Problem-solving

Organizational skills

Teamwork

Job description

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?

We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.

All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.

Hourly rate: £12.71

Benefits:

• Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
• Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
• Fully paid training provided on-site where applicable
• MediCash Healthcare Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
• Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
• Bereavement Leave - (5 Days Leave at Full Pay)
• Dependent Leave - (2 Days at Full Pay)
• Free onsite parking
• Subsidised Canteen

RESPONSIBILITIES IN THIS ROLE:

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

THE RIGHT CANDIDATE WILL HAVE:

• Customer service experience (face to face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skillsExcellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills both verbal and written
• The ability to work as part of a team and independently

So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first.