Franchise Growth & Operations Lead

Pret A Manger; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Gold Card with perks

Annual leave 33–38 days

Private medical aid

Pension plan

Life assurance

Loyalty awards

Flexible benefits

Job summary

Pret A Manger is seeking a Franchise Business Consultant to lead partner relationships and drive operational excellence across the UK franchise estate.

You will analyse P&L performance, oversee audits and training, and collaborate with cross-functional teams to execute growth initiatives and new NSOs. Based in London with travel across the UK&I, you will ensure standards and profitability are maintained for sustained expansion.

Qualifications

• Direct experience of Pret operations or similar franchised F&B business.
• Financial skills - must be very familiar with P&L management, an understanding of franchise and other operating models would be an advantage.
• Strong communication skills - able to convey complex information in a logical and easy to understand style whilst building trust and credibility.
• Ability to work at high pace.
• Good influencing and conflict management skills - able to access different aspects of situations, gathering and preparing information to successfully guide a positive or neutral outcome.
• Organisational skills - prioritise and multi-task; high attention to detail.
• Presentations - must be able to present (written and oral) to open forums and leadership.
• Nature - able to project themselves to franchise partners as a respectable, strong, intelligent person with high integrity and moral character to ultimately build successful long-term relationships
• Data-driven approach to all aspects of business goal setting and decision making.
• Strong sales mentality and entrepreneurial mindset.
• Full UK drivers licence.

Responsibilities

• Work with partners to manage and support their shops as the key point of liaison for operational, commercial and shop-based issues and queries.
• Use data-led insights, cohort analysis and benchmarking to identify opportunities to improve business performance, capture market share and drive both profitability (shop & estate).
• Carry out monthly operational, and full quarterly business reviews (QBRs) with each franchise partner.
• Working alongside the UK Equity Operations team, ensuring any audit questions (mystery shopper, NSF, shop review etc…) are fit for purpose in a franchise shop environment.
• Support the UK Franchise Director in delivering the franchise strategy & evaluating new opportunities – whether NSOs, new franchise partners or expansion into new channels. This will include financial modelling, negotiating contracts and working closely with internal stakeholders to set partners and the Brand up for long term success.
• Collaborate across 75b and the UK business to bring our plans to life.
• The role will the principle point of contact for day-to-day management, directly overseeing
• Operational audits completed & documented in line with brand standards.
• Core range & planogram compliance across your estate.
• Ensure our partner’s team are fully compliance with training as per the academy guidelines, and hyper care NSOs with the support of the Franchise Support Coach.
• Support your partners on NSOs - from submissions of their approval forms, completing an initial site assessment, working with internal teams following UKPIC approval to onboard the shop and hyper-care the team throughout training / post opening. Your responsibility would also include managing the process to issue the Licence to Trade a minimum of 24 hours before the first day of trading.
• Support your partners throughout any divestments, leading negotiations alongside the UK&I Franchise Director, reviewing legal and commercial agreements, managing any agreed maintenance works, and working with internal teams to ensure a smooth operational and TUPE transfer of the shop(s).
• Any other relevant projects as needed, such as Drive Thru or Back of House systems launch.
• Monitor the Pret Hub and follow up with 75b departments on content that is not up to date, with support from the Franchise Support Coach
• The UK Policies and Procedures manual and monitoring the content is kept up to date, with support from the relevant 75b departments and the Franchise Support Coach.
• Franchisee initial coaching safety audits take place, supported by the safety team
• Ensure key stakeholders inside Pret are aligned and supporting the UK Franchise business
• Ensure the above is properly documented and communicated across the enterprise

Skills

Franchise experience

Financial skills

Communication skills

Fast-paced

Influencing

Organisational

Presentations

Data-driven

Sales mindset

UK driving

Job description

Pret A Manger is seeking a Franchise Business Consultant to lead partner relationships and drive operational excellence across the UK franchise estate.

You will analyse P&L performance, oversee audits and training, and collaborate with cross-functional teams to execute growth initiatives and new NSOs. Based in London with travel across the UK&I, you will ensure standards and profitability are maintained for sustained expansion.