Franchise Growth Coach: Scale Care Operations

Right at Home UK; Liverpool; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Salary sacrifice pension

Salary sacrifice EV scheme

Private healthcare

Free secure parking

Supportive team environment

Job summary

Right at Home UK is seeking a Business Growth Consultant to support franchise owners in scaling operations through a mix of onsite and virtual support. You will help embed processes, build foundations, and drive sustainable growth across the network.

The role combines analytical insight with practical, hands-on coaching, visiting sites and guiding owners through onboarding, recruitment, marketing and KPI setting. You\'ll thrive in a fast-paced franchising environment.

Qualifications

• Experience in franchising sector preferred.
• Care sector experience preferred.
• Strong business acumen with analytical approach to performance issues.
• Skilled at building relationships in complex stakeholder environments.
• Thrives under pressure in fast-paced settings.
• Promotes accountability and performance.

Responsibilities

• Coach and mentor Franchise Owners to enhance performance.
• Build trusting relationships as the primary franchisee contact.
• Visit sites in person to provide hands-on support with embedding processes during the new owner onboarding phase.
• Analyse recruitment, retention, and marketing data to optimise efforts.
• Share best practices for acquisition, retention, and growth.
• Conduct financial analysis and assist with action planning (training provided).
• Facilitate business growth sessions and assist with setting team KPIs.
• Support annual business planning and target setting for revenue, recruitment, and quality improvements.
• Help localise marketing and recruitment campaigns.
• Collaborate with National Office teams for specialised support.
• Maintain detailed franchisee records and track progress.
• Develop action plans based on stakeholder feedback.
• Support system and process implementation.

Skills

Franchise management

Stakeholder management

Data analysis

Business growth

Strategic planning

Job description

Right at Home UK is seeking a Business Growth Consultant to support franchise owners in scaling operations through a mix of onsite and virtual support. You will help embed processes, build foundations, and drive sustainable growth across the network.

The role combines analytical insight with practical, hands-on coaching, visiting sites and guiding owners through onboarding, recruitment, marketing and KPI setting. You\'ll thrive in a fast-paced franchising environment.