Franchise Account Specialist, Wholesale

Morrisons; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Wholesale Account Specialist to enhance customer service and drive business success. This role focuses on supporting National Franchise Partners, resolving queries, and improving operational efficiency. You'll leverage data insights to streamline processes and achieve sales targets, ensuring a customer-first approach. Join a dynamic team in a fast-paced environment, where your contributions will directly impact the success of wholesale customers. With generous benefits, including a flexible working week and a supportive workplace culture, this opportunity is perfect for those passionate about making a difference.

Benefits

15% colleague discount

Generous holiday entitlement

Flexible working hours

Company pension contributions

Perks with over 850 retailers

Free parking onsite

Family friendly policies

Qualifications

• Strong listening and problem-solving skills to assist customers effectively.
• Experience using data insights to improve processes and outcomes.

Responsibilities

• Act as the main contact for National Franchise Partners, addressing their needs.
• Liaise with supply chain teams to ensure timely product delivery.

Skills

Customer Service Expertise

Wholesale Knowledge

Data-Driven Approach

Great Communication

Sales and Profitability Focus

KPI Management

Job description

Are you passionate about delivering exceptional customer service and driving business success? At Morrisons, we’re all about listening hard and responding quickly to make a real difference for our customers – and our franchise partners are no exception. We’re looking for a Wholesale Account Specialist to work with our National Franchise Accounts, ensuring we deliver outstanding support, driving sales and operational excellence.

What You’ll Do

As the Wholesale Account Specialist, working alongside the Wholesale Account Manager, you’ll be the point of contact for our National Franchise Partners, ensuring their needs are met and handling queries across phone, chat, and email with care and efficiency. You’ll also:

• Take ownership of escalated issues and find effective resolutions.

• Provide day-to-day support by answering queries, resolving complaints, and ensuring excellent service across all contact channels.

• Liaise with supply chain and logistics teams to ensure products are delivered on time, first time.

• Use insights from data to continuously improve processes and customer experiences.

• Drive positive change by simplifying processes, improving technology, and making things quicker and easier for our wholesale customers.

• Develop and achieve sales and profitability targets.

• Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement.

This role is at the heart of supporting our wholesale customers, helping them run their businesses with confidence and driving loyalty to Morrisons. You’ll put customers first every time, and work collaboratively to build trust and deliver results.

About you

We’re keen to hear from individuals with a customer-first mindset who are ready to roll up their sleeves and make a difference.

Key Requirements:

• Customer Service Expertise: A real passion for helping customers, with strong listening and problem-solving skills.

• Wholesale Knowledge: An understanding of retailer customers and the challenges they face.

• Data-Driven Approach: Experience using insights to improve processes and deliver better outcomes.

• Great Communication: Strong written and verbal skills, with the ability to manage stressful conversations calmly and effectively.

• Sales and Profitability Focus: Proven ability to develop and achieve sales targets and contribute to profitability. KPI Management: Experience establishing and tracking KPIs to measure performance and drive improvement.

About us

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;

• 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage)
• Generous holiday entitlement
• 4 and a half day working week with flexible working hours
• Company pension contributions
• Perks with over 850 retailers
• Free parking onsite
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave