Framework Client Relations Lead — Strategic Growth

Glanville Environmental; Exeter; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Enhanced maternity pay and leave

Company pension

Refer a friend scheme

Training and career progression

Job summary

Glanville Environmental seeks an experienced Framework Manager to lead our engagement with South West Water across framework agreements and delivery programmes. The role is based predominantly in Exeter and serves as the voice of the client within Glanville, coordinating across operations, commercial and leadership teams.

You will drive relationships, monitor performance, identify opportunities, and support AMP8/AMP9 planning while ensuring contractual obligations, KPIs and service commitments

Qualifications

• Experience managing client relationships within utilities, infrastructure, engineering or environmental services.
• Strong stakeholder management and communication skills.
• Commercial awareness and understanding of framework contracts.
• Experience coordinating operational delivery teams and strategic planning.
• Full UK driving licence and experience with water clients.

Responsibilities

• Act as principal day-to-day contact for South West Water across all framework activities.
• Develop strong client relationships and communicate between client and Glanville teams.
• Monitor commercial performance and manage variations and compensation events.
• Support mobilisation of new workstreams and opportunities.

Skills

Client relationships

Stakeholder management

Commercial acumen

Contract management

Leadership

Strategic development

NEC contracts

Water utilities

Delivery coordination

Full UK driving licence

Job description

Glanville Environmental seeks an experienced Framework Manager to lead our engagement with South West Water across framework agreements and delivery programmes. The role is based predominantly in Exeter and serves as the voice of the client within Glanville, coordinating across operations, commercial and leadership teams.

You will drive relationships, monitor performance, identify opportunities, and support AMP8/AMP9 planning while ensuring contractual obligations, KPIs and service commitments