Frailty Care Navigator

West Suffolk Clinical Commissioning Group; Milton Keynes; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

East MK PCN in Milton Keynes seeks a permanent full-time Care Coordinator to support proactive, personalised care for frail patients. The role involves coordinating care planning appointments, gathering patient information, and producing high-quality care plans within clinical systems.

Training and supervision are provided, with duties across multiple sites and close collaboration with ICST and MDT colleagues to deliver patient-centred care.

Qualifications

• Experience of working within healthcare, the voluntary or community sector, to support vulnerable groups.
• Diploma Level 2 in Health and Social Care, or an equivalent qualification (desirable not essential).
• Familiar with local resources and services, including how to access them.
• Motivated by helping people, with care and empathy.
• Able to deliver person-centred support with holistic care planning assessments.
• Strong listening and communication skills.
• Ability to work with frail or vulnerable patients.
• Good administrative and organisational skills.
• IT competency (clinical systems, MS Office)

Responsibilities

• Assist in the coordination and delivery of care planning appointments for frail and complex patients
• Prepare patients for care planning discussions
• Undertake agreed parts of care planning appointments (e.g. gathering patient information and goals)
• Document care plans accurately within the clinical system
• Act as a first point of contact for patients and carers
• Work with ICST and MDT members to deliver coordinated and patient-centred care
• Book appointments and maintain patient records
• Using clinical systems on a daily basis, with confidence to run searches and keep care records up-to-date.
• Create reports when needed

Skills

Healthcare experience

Active listening

Communication skills

IT competency

Education

Diploma Level 2 in Health and Social Care

Tools

MS Office

Clinical systems

Job description

East MK PCN in Milton Keynes seeks a permanent full-time Care Coordinator to support proactive, personalised care for frail patients. The role involves coordinating care planning appointments, gathering patient information, and producing high-quality care plans within clinical systems.

Training and supervision are provided, with duties across multiple sites and close collaboration with ICST and MDT colleagues to deliver patient-centred care.