Care Coordinator - Domiciliary Care & Scheduling

Confidential; Milton Keynes; On-site; GBP 26,000 - 29,000; Full time

Job summary

Confidential is seeking a Care Coordinator in Milton Keynes to oversee daily domiciliary care delivery, ensuring safe, person-centred services and regulatory compliance. You will work closely with care staff and management to match the right workers to each client and to uphold agreed outcomes.

This role involves rostering, coordinating care packages, liaising with clients, families and professionals, and supporting the Registered Manager with safeguarding, reports and audits.

Responsibilities

• Coordinate the day-to-day delivery of domiciliary care services.
• Arrange and maintain care worker rotas to ensure all scheduled visits are appropriately covered.
• Allocate care workers based on client needs, skills, availability, continuity of care and geographical considerations.
• Respond promptly to changes in care requirements, cancellations, sickness and emergencies.
• Arrange suitable cover for unplanned staff absence.
• Monitor scheduled visits and address missed, late or cancelled visits promptly.
• Coordinate new care packages and assist with the smooth commencement of services.
• Liaise with clients, families, care workers and other professionals regarding care arrangements.
• Assist with the preparation, implementation and review of client care plans.
• Ensure care workers have access to current and accurate care instructions.
• Monitor changes in clients' circumstances and care needs.
• Escalate significant changes in a client's condition or circumstances to the Registered Manager and relevant professionals.
• Support reviews of care packages and contribute to person-centred care planning.
• Ensure clients' preferences, dignity, independence and individual outcomes are reflected in the delivery of care.
• Maintain effective communication with clients and their representatives.
• Support the Registered Manager with staff induction, training and competency processes where required.
• Support the Registered Manager in maintaining compliance with CQC regulations, company policies and relevant legislation.
• Recognise and appropriately respond to safeguarding concerns.
• Immediately escape safeguarding concerns in accordance with company procedures.
• Maintain accurate records of safeguarding concerns and actions taken.
• Follow the company's safeguarding policy and relevant statutory guidance.
• Promote the safety, dignity and wellbeing of clients at all times.
• Act as a key point of contact between clients, families, care workers and management.
• Communicate effectively with healthcare professionals, local authorities and other relevant organisations when required.
• Maintain confidentiality in accordance with GDPR and company policies.
• Assist with the preparation of reports, audits and management information.
• Where required as part of the agreed role, the Care Coordinator may participate in an on-call or out-of-hours arrangement.

Job description

Confidential is seeking a Care Coordinator in Milton Keynes to oversee daily domiciliary care delivery, ensuring safe, person-centred services and regulatory compliance. You will work closely with care staff and management to match the right workers to each client and to uphold agreed outcomes.

This role involves rostering, coordinating care packages, liaising with clients, families and professionals, and supporting the Registered Manager with safeguarding, reports and audits.