Fragrance Specialist — Luxury Concierge & Masterclasses

Chanel, Inc.; Greater London; Hybrid; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Life Assurance

Retail Discounts

Employee Assistance Programmes

CHANEL Product Discounts

Employee Only Sales

Job summary

CHANEL is seeking a Fragrance Specialist at Covent Garden to elevate fragrance experiences through immersive consultations, storytelling, and service-led engagements with clients. You will cultivate lasting relationships and support counter growth through events and masterclasses.

You will lead by example in delivering best-in-class service, use clienteling tools to grow your client portfolio, and mentor colleagues while embodying CHANEL's heritage and sustainability commitments.

Qualifications

• Experience in a client-facing retail environment.
• A passion for client experience and storytelling.
• Ability to quickly build rapport with clients.
• Confidence in delivering fragrance workshops and engaging events.

Responsibilities

• Build long lasting client relationships through tailored, memorable experiences in-store and digitally.
• Deliver expert personalised fragrance consultations that educate clients.
• Share product benefits, category knowledge, and application techniques with clients and colleagues.
• Host masterclasses and in-store events to elevate fragrance category.
• Use clienteling and data capture tools to recruit new clients and grow portfolios.
• Achieve individual and counter sales targets and KPIs.

Skills

Client relationship

Storytelling

Fragrance knowledge

Event hosting

Retail sales experience

Team player

Job description

CHANEL is seeking a Fragrance Specialist at Covent Garden to elevate fragrance experiences through immersive consultations, storytelling, and service-led engagements with clients. You will cultivate lasting relationships and support counter growth through events and masterclasses.

You will lead by example in delivering best-in-class service, use clienteling tools to grow your client portfolio, and mentor colleagues while embodying CHANEL's heritage and sustainability commitments.