FPS Operations & Performance Lead

Cpl Group; Belfast City District; On-site; GBP 40,000 - 52,000; Full time

Job summary

BSO is seeking a Band 6 Family Practitioner Services (FPS) Operations Manager to oversee FPS business and payment operations on a 37.5 hour week basis. The role is a full-time, temporary position until December 2026, based in Northern Ireland.

You will lead teams, drive improvements, and manage key stakeholder relationships across Health & Social Care sectors. The successful candidate will have a degree or professional qualification in Business, Finance or IT with relevant experience or

Qualifications

• Degree or professional qualification in Business, Finance or IT plus 2 years' relevant experience, including 1 year at management level; OR
• 5 years' relevant experience in Payments, Finance or IT, including 1 year at management level.

Responsibilities

• Support the day-to-day management of FPS business and payment operations.
• Lead and develop teams to achieve service and performance targets.
• Drive continuous improvement initiatives and service enhancements.
• Monitor data quality, financial controls, and operational performance.
• Manage stakeholder relationships across Health & Social Care organisations.
• Lead projects, business change initiatives, and system developments.
• Produce management reports and performance information.
• Deputise for senior management when required

Skills

Leadership

People management

Stakeholder management

Planning & Organisational skills

Process improvement

Communication

Negotiation

Education

Degree in Business/Finance/IT

Job description

BSO is seeking a Band 6 Family Practitioner Services (FPS) Operations Manager to oversee FPS business and payment operations on a 37.5 hour week basis. The role is a full-time, temporary position until December 2026, based in Northern Ireland.

You will lead teams, drive improvements, and manage key stakeholder relationships across Health & Social Care sectors. The successful candidate will have a degree or professional qualification in Business, Finance or IT with relevant experience or