FPS Operations Manager

MCS Group; Belfast City District; On-site; GBP 34,000 - 42,000; Full time

Job summary

MCS Group is recruiting an FPS Operations Manager in Belfast to support the delivery of business, payment and customer-facing services within a major public sector organisation. The role involves leading teams, driving service improvements, managing projects and reporting to senior management, with strong stakeholder engagement across Health & Social Care.

A driving licence is required. Salary will be £38,056 per year, with opportunities to influence operational performance and develop new

Qualifications

• Degree or professional qualification in Business, Finance or IT with 2+ years’ relevant Payment, Finance or IT experience including management.
• Strong communication, negotiation and influencing abilities.
• Full UK driving licence and access to a car.
• Experience leading teams in a target-driven environment.

Responsibilities

• Support day-to-day management of business, payment and customer-facing services.
• Lead and manage teams to deliver against targets, SLAs and objectives.
• Identify opportunities for service improvement and support development of new processes.
• Monitor service performance, data quality, financial controls and operational risks.
• Manage projects and ensure milestones and deadlines are achieved.
• Build relationships with internal and external stakeholders.
• Analyse complex information and prepare reports for senior management.
• Deputise for senior managers and take ownership of defined operational areas.

Skills

Team management

Stakeholder management

Communication

Negotiation

Influencing

Education

Degree in Business/Finance/IT

Job description

Ready to take the next step in your career as an Operations Manager within the Health & Social Care sector?

MCS Group are proud to be partnering with a leading public sector organisation in their search for an FPS Operations Manager to join their team in Belfast.

The Role

As an FPS Operations Manager, you will play a key role in supporting the effective delivery of business, payment and customer-facing services. You will work closely with senior management, lead teams and contribute to service development, operational improvements and strategic projects.

Key responsibilities will include:

• Supporting the day-to-day management of business, payment and customer-facing services.
• Leading and managing teams to deliver against agreed targets, SLAs and objectives.
• Identifying opportunities for service improvement and supporting the development of new processes and services.
• Monitoring service performance, data quality, financial controls and operational risks.
• Managing and contributing to projects, ensuring key milestones and deadlines are achieved.
• Building strong relationships with a wide range of internal and external stakeholders.
• Analysing complex information and preparing reports, performance data and recommendations for senior management.
• Deputising for senior managers when required and taking ownership of defined operational areas.

The Person

We are keen to speak with candidates who can demonstrate:

• A degree or professional qualification in Business, Finance or IT, alongside at least 2 years' relevant Payment, Finance or IT experience, including experience at management level; OR
• At least 5 years' relevant Payment, Finance or IT experience, including experience at management level.
• Proven experience managing or leading teams within a target-driven environment.
• Experience working with a diverse range of internal and external customers and stakeholders.
• Experience developing or improving business processes and procedures.
• Strong communication, negotiation and influencing skills.
• A demonstrable track record of delivering measurable improvements within an organisation.
• A full UK driving licence and access to a car.

What's in it for you?

• Salary of £38,056
• Opportunity to take on a key operational management position within a major public sector organisation.
• Exposure to service improvement, project delivery, stakeholder management and business operations.
• The opportunity to lead teams and contribute to the development of new services and processes.
• Work closely with senior stakeholders across the Health & Social Care environment.

MCS Group is an equal opportunities employer and welcomes applications from all suitably qualified individuals. We are committed to promoting equality, diversity and inclusion throughout the recruitment process.