Founding Sales Manager — AI-Driven CS Leader

Octopus Legacy Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

27 days holiday + birthday

Work from anywhere worldwide

Vitality Health & Life Insurance

Enhanced parental leave

Free Will & LPAs + discounts on Octopу

Cycle to Work Scheme and EV Salary Sac

Octopus Giving: charity match up to £<

Octopus Springboard: entrepreneurship

Dog-friendly office, breakfast, snacks

Job summary

Octopus Legacy Limited seeks a founding Sales/Customer Success Manager to build and run a new CS function from day one. You will design the team, hire, onboard and scale with quality while shaping AI-powered processes and a bespoke CRM in collaboration with Tech and Product.

You will craft playbooks, track CSAT and performance, and report to leadership on growth, efficiency and customer outcomes across evolving verticals in a remote-first setup.

Qualifications

• Empathetic people leader with track record of growing a team in fast-paced environments.
• Experience coaching, developing and retaining talent in CS, sales or advisory roles.
• Comfortable with ambiguity and building processes from scratch.
• Curious about applying AI to improve throughput and customer outcomes.

Responsibilities

• Build and run the founding customer success team from day one, defining structure and playbooks.
• Scale team through hiring cohorts, onboarding, and capability development while maintaining quality.
• Design CSAT tracking, quality measures and reporting to leadership.
• Leverage AI to automate admin and increase advisor bandwidth while preserving human touch.
• Shape tools, CRM and workflows with Tech and Product to meet team needs.

Skills

Empathetic leadership

People management

Ambidextrous with ambiguity

AI curiosity

Data-driven

Stress resilience

Organised and decisive

Tools

Custom CRM

Job description

Octopus Legacy Limited seeks a founding Sales/Customer Success Manager to build and run a new CS function from day one. You will design the team, hire, onboard and scale with quality while shaping AI-powered processes and a bespoke CRM in collaboration with Tech and Product.

You will craft playbooks, track CSAT and performance, and report to leadership on growth, efficiency and customer outcomes across evolving verticals in a remote-first setup.