Founding Sales Manager: Build AI-Driven CS Team

Octopus Legacy; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

27 days holiday

Work from anywhere

Vitality Health & Life Insurance

Enhanced parental leave

Free Will & LPAs + discounts

Cycle to Work Scheme

EV Salary Sacrifice Scheme

Charity match

Job summary

Octopus Legacy is building a new customer success and sales function from the ground up. You will design and lead the founding team, shape the playbooks and metrics, and partner with Tech and Product to deploy an AI-driven CRM that drives throughput while preserving compassionate support for grieving families.

As the founding manager, you will hire cohorts, set performance standards, report to leadership, and scale the operation as the business expands into new verticals and partnerships across

Qualifications

• Deeply empathetic and people-focused leadership capable of running a brand-new team.
• Experienced people leader with a track record of coaching and growing teams in fast-paced environments.
• Comfortable handling ambiguity and building structure, processes, and momentum.

Responsibilities

• Build and run the founding customer success team from day one.
• Scale the team rapidly with onboarding, coaching and performance programmes.
• Shape the CRM and tooling with Tech/Product, using AI to boost throughput while keeping a human touch.
• Project-manage new verticals and partnerships as the business grows.

Skills

Team leadership

Empathy

People development

Ambiguity management

Tools

CRM

AI tooling

Job description

Octopus Legacy is building a new customer success and sales function from the ground up. You will design and lead the founding team, shape the playbooks and metrics, and partner with Tech and Product to deploy an AI-driven CRM that drives throughput while preserving compassionate support for grieving families.

As the founding manager, you will hire cohorts, set performance standards, report to leadership, and scale the operation as the business expands into new verticals and partnerships across