Founding Enterprise Customer Success Manager – EMEA

Airwallex; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Airwallex in London is seeking an Enterprise Customer Success Manager to own post-sale relationships for strategic customers across the EMEA region. You will partner with Sales, Account Management, Solutions Engineering, Product and Support to ensure value, adoption and renewal.

You will lead complex implementations, define success plans and coordinate stakeholders to deliver on ambitious timelines. This role offers a hybrid London pattern and growth within a founding team.

Qualifications

• 5+ years in Customer Success, Account Management, Solutions Delivery or similar for enterprise clients.
• Experience working with complex organisations, multiple stakeholders and long implementation cycles.
• Fintech, payments, banking, APIs or embedded finance exposure is highly desirable.
• Strong relationship builder with exceptional communication and presentation skills.
• Commercial mindset with ability to identify opportunities to drive value and growth.

Responsibilities

• Own post-sale relationships for a portfolio of strategic enterprise customers in EMEA.
• Collaborate with Sales, Solutions Engineering, Product, Support, Operations and Billing to deliver outcomes.
• Lead end-to-end implementations, onboarding, adoption, expansion and renewal.
• Develop customer success plans, set objectives and success metrics aligned to business goals.
• Act as primary escalation point for operational, technical and service issues.
• Build scalable playbooks and processes for the Enterprise Customer Success function.

Skills

Customer Success

Account Management

Solutions Delivery

Enterprise Clients

Stakeholder Management

SaaS / API

Communication

Relationship Building

Fintech / Payments

Tools

Google Workspace

Salesforce

SQL

Looker

Zendesk

Job description

Airwallex in London is seeking an Enterprise Customer Success Manager to own post-sale relationships for strategic customers across the EMEA region. You will partner with Sales, Account Management, Solutions Engineering, Product and Support to ensure value, adoption and renewal.

You will lead complex implementations, define success plans and coordinate stakeholders to deliver on ambitious timelines. This role offers a hybrid London pattern and growth within a founding team.