Founding Customer Success Manager — SME Growth

Airwallex

Greater London

Hybrid

GBP 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Hybrid work in London

Onsite 3 days a week in Fitzrovia

Fintech exposure

Job summary

Airwallex is seeking a Customer Success Manager to join our growing EMEA team in a hybrid London-based role. You will lead onboarding, implementation and ongoing servicing for SME/MM clients, working across sales, solutions engineering and operations to ensure a seamless experience.

We value relationship builders with strong communication, a detail-oriented mindset, and a fintech mindset. You’ll collaborate with cross-functional teams and help drive adoption, renewals and exceptional customer

Qualifications

At least 5 years of experience in customer success, operations or account management with enterprise clients (fintech preferred).
Able to build strong relationships across internal and external stakeholders.
Excellent communication, written and verbal, with the ability to engage diverse audiences.

Responsibilities

Lead onboarding and pricing/configuration for new SME/MM clients.
Project manage feature implementations across accounts.
Be the escalation point for technical issues and coordinate with Sales, Account Management, Support, Billing and other teams.
Monitor usage, SLAs, and propose improvements for success metrics.
Develop product expertise to troubleshoot and resolve issues.