Founding EMEA Enterprise CS Lead - Scale Strategic Accounts

Airwallex; Greater London; Hybrid; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

Airwallex is revolutionising global banking and its Embedded Finance team builds the infrastructure that enables enterprises to deliver financial products and experiences to their customers. You will join the founding EMEA Enterprise Customer Success function and shape processes, playbooks, and operating models as the team grows.

Our UK team is expanding and currently includes over 110 employees. The role sits in a hybrid environment, with three days per week in our London office at Wells &

Qualifikationen

• 5+ years of experience in Customer Success or related client-facing roles.
• Experience with complex organisations, multiple stakeholders and long implementation cycles.
• Experience in fintech, payments, banking, APIs or embedded finance is highly desirable.

Aufgaben

• Own post-sale relationship for a portfolio of strategic customers.
• Lead implementation and onboarding programmes with cross-functional teams.
• Develop customer success plans and define success metrics.
• Monitor product adoption, KPIs, and service levels.
• Coordinate with Sales, Account Management, Support, Billing, Product and Engineering.
• Identify risks and opportunities to increase adoption and value.

Kenntnisse

Relationship building

Communication skills

Commercial acumen

Organisational skills

Problem solving

Cross-functional collaboration

Proactive mindset

Enterprise customer experience

Tools

Google Workspace

Salesforce

SQL

Looker

Zendesk

Jobbeschreibung

Airwallex is revolutionising global banking and its Embedded Finance team builds the infrastructure that enables enterprises to deliver financial products and experiences to their customers. You will join the founding EMEA Enterprise Customer Success function and shape processes, playbooks, and operating models as the team grows.

Our UK team is expanding and currently includes over 110 employees. The role sits in a hybrid environment, with three days per week in our London office at Wells &