Founding Customer Success Lead, SME & Growth

Academic Key; Greater London; Hybrid; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid work environment

London office 3 days a week

Zusammenfassung

Airwallex in London is seeking a Founding Customer Success Manager for SME & Growth to lead onboarding, activation and ongoing success for our growing EMEA client base. You will partner with sales, solutions engineering and operations, building deep relationships and guiding customers through product adoption in a fast-paced fintech environment.

The role combines strategic advisory with hands-on execution, requires a minimum 5 years in customer success or related roles, and offers a hybrid

Qualifikationen

• 5+ years in customer success or related roles with enterprise clients.
• Proven ability to build strong client relationships.
• Excellent verbal and written communication across seniority levels.

Aufgaben

• Lead onboarding and activation for SME/MM clients.
• Collaborate with sales, product, solutions engineering and operations.
• Own escalation management and issue resolution.
• Drive adoption and retention metrics through proactive engagement.
• Provide expert product knowledge to resolve complex problems.
• Generate client-facing reports and insights as needed.
• Maintain high standards of customer experience in a fast-paced fintech environment.

Kenntnisse

Customer success

Relationship building

Excellent communication

SaaS experience

Fintech knowledge

Tools

Google Suite

Salesforce CRM

Sequel

Google Looker

Zendesk

Jobbeschreibung

Airwallex in London is seeking a Founding Customer Success Manager for SME & Growth to lead onboarding, activation and ongoing success for our growing EMEA client base. You will partner with sales, solutions engineering and operations, building deep relationships and guiding customers through product adoption in a fast-paced fintech environment.

The role combines strategic advisory with hands-on execution, requires a minimum 5 years in customer success or related roles, and offers a hybrid