Founding Customer Success Consultant for Cleantech Growth

Mekion Consulting; Exeter; Sur place; GBP 28 000 - 45 000; Plein temps

Résumé du poste

Mekion Consulting is partnering with a cleantech startup to recruit a Founding Customer Success Consultant who will help measure and reduce customers' carbon footprints. This pivotal role sits at the heart of onboarding, delivery and customer engagement, shaping how our customers interact with product releases and milestones.

You will work closely with customers, the CTO and internal teams to ensure projects run smoothly, capture useful product insights, and support ongoing deployments and

Qualifications

• 1–3 years' experience within a SaaS, technology or startup environment
• Strong organizational skills and attention to detail
• Confident communication with technical and non-technical stakeholders
• Genuine curiosity for technology and product development
• Comfortable in a fast-moving startup environment
• Proactive, resourceful and eager to learn
• Interest in sustainability or clean energy is a plus

Responsabilités

• Onboard new customers and pilot projects; support deployments
• Bridge between customers, product and engineering teams
• Gather customer feedback and translate into actionable insights
• Support feature releases, testing and product updates
• Coordinate project timelines and delivery milestones
• Maintain project documentation and internal processes
• Support deployments and implementation projects
• Monitor customer adoption and identify improvement opportunities
• Help build scalable workflows as the business grows

Connaissances

SaaS experience

Startup environment

Organizational skills

Communication skills

Description du poste

Mekion Consulting is partnering with a cleantech startup to recruit a Founding Customer Success Consultant who will help measure and reduce customers' carbon footprints. This pivotal role sits at the heart of onboarding, delivery and customer engagement, shaping how our customers interact with product releases and milestones.

You will work closely with customers, the CTO and internal teams to ensure projects run smoothly, capture useful product insights, and support ongoing deployments and