Founding Customer Success Consultant

Mekion Consulting; Exeter; On-site; GBP 28,000 - 45,000; Full time

Job summary

Mekion Consulting is partnering with a cleantech startup to recruit a Founding Customer Success Consultant who will help measure and reduce customers' carbon footprints. This pivotal role sits at the heart of onboarding, delivery and customer engagement, shaping how our customers interact with product releases and milestones.

You will work closely with customers, the CTO and internal teams to ensure projects run smoothly, capture useful product insights, and support ongoing deployments and

Qualifications

• 1–3 years' experience within a SaaS, technology or startup environment
• Strong organizational skills and attention to detail
• Confident communication with technical and non-technical stakeholders
• Genuine curiosity for technology and product development
• Comfortable in a fast-moving startup environment
• Proactive, resourceful and eager to learn
• Interest in sustainability or clean energy is a plus

Responsibilities

• Onboard new customers and pilot projects; support deployments
• Bridge between customers, product and engineering teams
• Gather customer feedback and translate into actionable insights
• Support feature releases, testing and product updates
• Coordinate project timelines and delivery milestones
• Maintain project documentation and internal processes
• Support deployments and implementation projects
• Monitor customer adoption and identify improvement opportunities
• Help build scalable workflows as the business grows

Skills

SaaS experience

Startup environment

Organizational skills

Communication skills

Job description

Are you looking for a role where you can combine technology, customer engagement and product delivery whilst making a genuine impact?

We're working with an innovative cleantech startup that is transforming the way organisations measure, manage and reduce their carbon footprint. Following strong growth and increasing demand, they're looking for a Founding Customer Success Consultant to join the team and play a key role in supporting customers, product development and operational delivery.

This is an exceptional opportunity for someone who wants to build a career in product, operations or customer delivery whilst gaining direct exposure to a startup leadership team.

The Role

You'll sit at the centre of the business, working closely with customers, the CTO and internal stakeholders to ensure projects run smoothly, customers are successful and valuable product insights are captured and acted upon.

No two days will be the same. One day you might be supporting a customer onboarding project, the next helping coordinate a product release or gathering feedback that directly influences the product roadmap.

What You'll Be Doing

• Supporting the onboarding of new customers and pilot projects
• Acting as a bridge between customers, product and engineering teams
• Gathering customer feedback and translating it into structured insights
• Supporting feature releases, testing and product updates
• Helping coordinate project timelines and delivery milestones
• Maintaining project documentation and internal processes
• Supporting deployments and implementation projects
• Monitoring customer adoption and identifying opportunities for improvement
• Helping build scalable workflows as the business grows

What We're Looking For

• 1-3 years' experience within a SaaS, technology or startup environment
• Strong organisational skills and excellent attention to detail
• Confident communication skills with both technical and non-technical stakeholders
• A genuine curiosity for technology and product development
• Comfortable working in a fast-moving, evolving startup environment
• Proactive, resourceful and eager to learn
• An interest in sustainability, climate technology or clean energy would be highly beneficial

Why This Role?

Many early-career roles limit your exposure to one function.

This role doesn't.

You'll gain hands‑on experience across product, customer success, project delivery and operations, working directly alongside senior leadership and helping shape how the business scales.

You'll also benefit from:

• Direct exposure to CTO-level decision-making
• A broad role with significant learning opportunities
• The chance to influence product development through customer feedback
• A clear progression pathway into Product Management, Delivery Management or Operations Leadership
• The opportunity to make a meaningful contribution to a mission‑driven cleantech business

If you're ambitious, organised, curious and excited by the idea of helping build a high‑growth technology business tackling one of the world's biggest challenges, we'd love to hear from you.